LM
Lerato M
1 reviews | Active since Jul 2014
06 Jan 2026, 11:05
They are messing up my ITC report
Finchoice customer service is the worst. When I call they put me through to the next caller until they don't answer anymore. I've been sending emails since last year November. My ITC report is getting affected because all my payments are not getting allocated on their system. I have no idea who to contact to simply fix my account. I was so happy with Finchoice until November. Everything is just a mess and no one is willing to assist me. My biggest worry is my ITC report. I'm very very disappointed.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
06 Jan 2026, 11:18
Hi Lerato,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply06 Jan 2026, 11:18
Official
Hi Lerato,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
LM
Lerato M's updateReviewer Update
06 Jan 2026, 17:00I need feedback on this please
LM
Lerato M's update06 Jan 2026, 17:00
Reviewer Update
I need feedback on this please
LM
Lerato M's updateReviewer Update
08 Jan 2026, 11:35Please I need to know if my account is resolved. And my ITC report won't be affected. I've emailed 2 Proof of payments of the money that was never allocated into my account. Please get back to me.
LM
Lerato M's update08 Jan 2026, 11:35
Reviewer Update
Please I need to know if my account is resolved. And my ITC report won't be affected. I've emailed 2 Proof of payments of the money that was never allocated into my account. Please get back to me.
LM
Lerato M's updateReviewer Update
09 Jan 2026, 12:47Finchoice, again my matter is not resolved. I got a call from collections that I owe R1600. I've emailed Pop of payments that were never allocated. MY ITC REPORT IS A MESS BECAUSE OF THIS
LM
Lerato M's update09 Jan 2026, 12:47
Reviewer Update
Finchoice, again my matter is not resolved. I got a call from collections that I owe R1600. I've emailed Pop of payments that were never allocated. MY ITC REPORT IS A MESS BECAUSE OF THIS
Finchoice's replyOfficial
20 Jan 2026, 08:22
Good day Lerato,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply20 Jan 2026, 08:22
Official
Good day Lerato,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
LM
Lerato M's updateReviewer Update
23 Jan 2026, 09:34This was my biggest fear that my ITC report will be affected. It's unfortunate that now I have to deal with the consequences of that. Because I checked my ITC report and it says I have missed payment while my account is not in arrears.
I AM VERY VERY DISAPPOINTED.
I AM VERY VERY DISAPPOINTED.
LM
Lerato M's update23 Jan 2026, 09:34
Reviewer Update
This was my biggest fear that my ITC report will be affected. It's unfortunate that now I have to deal with the consequences of that. Because I checked my ITC report and it says I have missed payment while my account is not in arrears.
I AM VERY VERY DISAPPOINTED.
I AM VERY VERY DISAPPOINTED.
LM
Lerato M's updateReviewer Update
03 Feb 2026, 09:41- It’s unfortunate that I always have to send a message on this platform for Finchoice customer service to assist me.
- I’m not doing this for fun, my score went down by 27 points for arrears that never existed.
- Emails are sent and customer service department still want proof that ITC report shows unpaid instalments. But I sent everything they required.
- From the R2500 that I paid in November the extra R900 balance is still not allocated anywhere.
LM
Lerato M's update03 Feb 2026, 09:41
Reviewer Update
- It’s unfortunate that I always have to send a message on this platform for Finchoice customer service to assist me.
- I’m not doing this for fun, my score went down by 27 points for arrears that never existed.
- Emails are sent and customer service department still want proof that ITC report shows unpaid instalments. But I sent everything they required.
- From the R2500 that I paid in November the extra R900 balance is still not allocated anywhere.