CB
Caryn B

1 reviews | Active since Oct 2021

11 May 2022, 15:08

"There for you" but can't help you if you want to lower your installment amount

Can't help you to lower your monthly installment amount. Even if you are a good payer.

0
Replies (5)
Finchoice
Finchoice's reply11 May 2022, 21:05
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
    
The finchoice team 
Finchoice
Finchoice's reply06 Jun 2022, 12:56
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
CB
Caryn B's update06 Jun 2022, 15:13
Reviewer Update
Not resolved. Feedback was that they just can't help me with lowering my installment amount.
Finchoice
Finchoice's reply06 Jun 2022, 15:19
Official
Good Day

Please be advised that your Query was resolved and the process has been explained. We do apologise that we unable to assist as we do not lower installments amounts.

We will proceed to close the matter.

We strive to ensure every customer is satisfied with our service, Please feel free to contact us if you require any further assistance.

The finchoice team
CB
Caryn B's update07 Jun 2022, 19:30
Reviewer Update
Not resolved, you can't help me because my salary is not affected by covid 19, but you don't take in consideration that it has been affected by the increased fuel and food prices. So I will appreciate it if you can investigate this query.