PR
Palesa R

1 reviews | Active since Apr 2026

20 Apr 2026, 22:42

The worst thing you could do is apply for a loan application at FINCHOICE.

Greetings HelloPeter

Firstly let me start by saying, if you are a customer you better run especially if you have an emergency! Do not even think of applying for anything at FinChoice their customer service is so BAD OH MY GOODNESS.

I am writing this review with so much anger 😔, I got offered for a loan application by FinChoice loan and I completed my application on Tuesday at 10:00. They told me my application will be processed and reviewed within 24 hours. I call after 24 hours to ask for progress they till me after 48 hours. I call after 48 hours they telling me a story of how my documents were not sent correctly and I have to resend them now I have to wait another 48 hours!!! I am making the means to call them and ask for feedback and all I can say is the support team and customer service of FinChoice is absolutely disappointing. Mind you I even sent them an email on Tuesday to ensure they do get my information only for them to tell me after more than 48 hours they haven’t processed my application. Atleast give me proper communication, when I request a call back I do not get it or when I get it their lines are bad and I can not hear them. The people working for help desk are so pathetic. I just want to know after they have ā€œverifiedā€ and ā€œprocessedā€ does it really take 1000 years for feedback from FinChoice ?!?!?!?!?!?!?!?!? There is no business in hell that takes more than 48 hours for response. FinChoice your stuff and system, customer service is just absolutely pathetic. Even 1 star is exaggerated, at this point no star is what I rate FinChoice. Can you imagine applying for something thinking you will get to assist in an emergency. I am still waiting for my FEEDBACK I need clarification as in last week!

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Replies (2)
Finchoice
Finchoice's reply20 Apr 2026, 23:05
Official
Hello Palesa, We're sincerely sorry to hear about the frustrations and delays you've experienced with your loan application. No one should feel this overlooked or disappointed when dealing with us. Clearly, we've fallen short in your case. Please rest assured that we're taking your concerns seriously and we'll conduct an investigation into what has happened here. We'll get back to you via email as soon as we have an update on the resolution of the matter. Warm regards, The FinChoice Team
Finchoice
Finchoice's reply11 May 2026, 13:13
Official
Good day Palesa,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team