The worst !!!! Service

I am very dissapointed in the service I received from Finchoice! I have been calling numerous times with regards to different queries not either of the queries have been resolved , and has left me with unsatisfactory feedback.

I've asked on numerous occasions for my cellphone number to be updated so that I may be able to access your online facility this has not happend as yet.

On Monday the 6th April I received an email from your customer service representative Nicole ,stating that I was under debt review on your system . I responsed with a clearance certificate asking to update my details on your system. She then responsed to assure me this will be updated and will take 1to3 business days to resolve this matter.

However this matter has not been resolved yet.I have also emailed the debt review department with the same clearance for update your side .with ref no(***) I have also contaced the debt review careline, no one seems to answer the phone even with numerous attempts with waiting up to 15min on the line without speaking to an agent.

There is also an unauthorised debi check mandate on my account which I did not approve ,my bank just confirmed this with me.Please send and confirm this with me in writing that there is no active debi check on your end

Im so dissapointed in the service I recieve,each time I call in..every agent gives me different advice on each matter It seems to me that your agents are not well trained or not all on the same page as to what your rules and regulations are . It's been two weeks already since the first time I called in to resolve a matter. Not one these issues had been attented to .