The system says, its always the system

I had a loan with finchoice and settled it early, however my app shows that I owe them R1.33...I have contacted them numerous times explaining to them that my account shows I owe them R1.33, the only response I get when asking about this and why I cannot make a re-loan is that my account is 0.00 and that because of ITC I cant get a re-loan. I have explained over and over again that I think this is an IT issue as my score has increased over the last few months and that I think the IT (R1.33) problem is preventing my from taking another loan. The only answer you ever get is that the system says because of your ITC record you do not qualify. So my question is, why don't they 2want to investigate the R1.33 balance on my app and why does their system say my ITC score has dropped if it has not. Funny that when you settle your account early that they wont give you a re-loan, I specifically settled my account early in order to take another loan. I have sent screenshots and emai9l after email, they just dont listen. They wont give you a re-loan, but they still call every week for me to buy from homechoice and to take the funeral plan. I DO NOT want the funeral plan, I pay R14 a month at work for a funeral plan so stop harassing me and sort out the problem with my finchoice account. Maybe its just time to go elsewhere.