KB
Kamogelo B
1 reviews | Active since Oct 2019
15 Sept 2021, 08:44
The level of Incompetence is disappointing
I have one accounts with Finchoice the Mobi Account. I requested a settlement letter for the mobi account, paid the settlement amount on the 17 August 2021, today it’s the 15 of September and they debited my account…
I don’t understand how it doesn’t reflect that I have paid the settlement 28 days ago … I have sent my proof of payment and nothing is being done…
I WANT my money back before I make further escalations… The level of incompetence is unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
15 Sept 2021, 09:18Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply15 Sept 2021, 09:18
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
KB
Kamogelo B's updateReviewer Update
16 Sept 2021, 13:05I made this query on Tuesday and it’s still not resolved!
I just called in now and you guys are sending another query… A third query and nothing is being resolved.
I don’t understand what more I can do to get my money back!
What kind of business are you guys running…
I just called in now and you guys are sending another query… A third query and nothing is being resolved.
I don’t understand what more I can do to get my money back!
What kind of business are you guys running…
KB
Kamogelo B's update16 Sept 2021, 13:05
Reviewer Update
I made this query on Tuesday and it’s still not resolved!
I just called in now and you guys are sending another query… A third query and nothing is being resolved.
I don’t understand what more I can do to get my money back!
What kind of business are you guys running…
I just called in now and you guys are sending another query… A third query and nothing is being resolved.
I don’t understand what more I can do to get my money back!
What kind of business are you guys running…
Finchoice's replyOfficial
16 Sept 2021, 13:41Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply16 Sept 2021, 13:41
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team