The agents in the call centre need more training.

I was signing up for payjustnow yesterday and I received a mandate to approve payment when I haven’t ordered anything and when I called to ask for help I spoke to Nandi twice and she dropped the call twice and there was a very noisy baby with her it did not sound professional at all and I spoke to Botlale who asked me to confirm my account number when I asked why should I say it cause Nandi didn’t ask for the account number but was able to access the account she said she is not Nandi and I have to confirm the account number or she can’t help me, I asked her to transfer me to another person and she dropped the call. I tried calling again the agent remained silent I called again I couldn’t make out what the agent was saying and they also dropped the call. When I got back to Nandi again I asked it is not company policy to call clients back when the line drops, she said no they don’t call clients back but looking at the reviews people are complaining about receiving calls all the time yet you can call a client that needs help, I wouldn’t never use this company! I am happy I checked the reviews cause I would never use a company that is ranked at 113 in the financial services. That’s very bad and it’s all because of the employees the company has. Disgusting service to be honest the agents need training and a professional environment to work in. I will not even start using this company and I will make sure I tell as many people as I can and post about this on social media. Horrible service from Nandi and Botlale and other agents.