Terrible service from consultant Zenande

I called in to enquire about my account about 13h00 8 April 2024, The consultant by the name of Zenande gave me terrible service, the was no willingness to help, kindly listen to that call. I was left hanging(transferred to a deadline after i had asked for a direct line n refused to do so without any reason nor explanation) I could just feel by the tone that she is in no interest to help, she is there just for the sake of being there.very dissapointed 😥