NF
Nancley F
1 reviews | Active since Aug 2023
13 Nov 2024, 10:41
Terrible service and want to take more money than what was agreed on
Hi
I have contacted this company so many times opened a loan in May started paying in my Oct suppose t be the end of the 6-month loan. They still want to deduct from my account. I have emailed called everything no one can give me answers.
I have asked to speak to management to solve the issue the call center employees don't put me through to management.
This is terrible as they want to take more money than what was agreed on and no one can give me answers
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
13 Nov 2024, 11:08Good day Nancley,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply13 Nov 2024, 11:08
Official
Good day Nancley,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
NF
Nancley F's updateReviewer Update
14 Nov 2024, 12:15I have been waiting for someone to sort this out. This lady is not very helpful I hope a manager is going to call me @finchoice
image.png 24.35 KB
image.png 24.35 KB
NF
Nancley F's update14 Nov 2024, 12:15
Reviewer Update
I have been waiting for someone to sort this out. This lady is not very helpful I hope a manager is going to call me @finchoice
image.png 24.35 KB
image.png 24.35 KB
Finchoice's replyOfficial
14 Nov 2024, 12:18Good day Nancley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply14 Nov 2024, 12:18
Official
Good day Nancley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
NF
Nancley F's updateReviewer Update
14 Nov 2024, 12:47This query was never resolved. This is what you guys do. Say it resolved but it wasn't. I am waiting for a manager to contact me. I am waiting for an updated statement as well.
NF
Nancley F's update14 Nov 2024, 12:47
Reviewer Update
This query was never resolved. This is what you guys do. Say it resolved but it wasn't. I am waiting for a manager to contact me. I am waiting for an updated statement as well.
Finchoice's replyOfficial
26 Nov 2024, 13:53Good day Nancley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply26 Nov 2024, 13:53
Official
Good day Nancley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team