JS
Jackii S
1 reviews | Active since Dec 2016
30 Sept 2022, 11:23
Terrible Service
I have been a Finchoice client for many years, they tell me to dial *120*1048# which I do once a week, whenever I do they tell I have to register, everytime I login, once I have registered I get told I have funds available, when I try to apply it kicks me out, when I log back in I have to reregister??? My phone number has not changed in the last twenty years, when I log in via the computer it tells me I have no funds available, so which is correct? Either I have funds or I dont! When I call the call centre I deal with very arrogant and rude people who tell me to wait for the new month for my debit order to clear, yet for the last 4 weeks I have had the same problem, do you not want my business?????
Helpful (0)
Replies (7)0
Replies (7)JS
Jackii S's updateReviewer Update
30 Sept 2022, 11:41Shocking that the only way you can get a response from Finchoice is by complaining on Hello Peter!
JS
Jackii S's update30 Sept 2022, 11:41
Reviewer Update
Shocking that the only way you can get a response from Finchoice is by complaining on Hello Peter!
Finchoice's replyOfficial
30 Sept 2022, 15:53Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply30 Sept 2022, 15:53
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JS
Jackii S's updateReviewer Update
03 Oct 2022, 12:40Can you please advise on the turn around time as trying to speak to someone at the call centre is really a waste of time and effort!
JS
Jackii S's update03 Oct 2022, 12:40
Reviewer Update
Can you please advise on the turn around time as trying to speak to someone at the call centre is really a waste of time and effort!
Finchoice's replyOfficial
03 Oct 2022, 16:51Good day,
Thank you for your Feedback, this has been escalated to the relevant department and One of our Customer Service Consultants will be in contact with you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department and One of our Customer Service Consultants will be in contact with you.
The finchoice team
Finchoice's reply03 Oct 2022, 16:51
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department and One of our Customer Service Consultants will be in contact with you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department and One of our Customer Service Consultants will be in contact with you.
The finchoice team
Finchoice's replyOfficial
04 Oct 2022, 13:32Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply04 Oct 2022, 13:32
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
JS
Jackii S's updateReviewer Update
04 Oct 2022, 15:40Good Day,
Query has been resolved, Thank you :)
Query has been resolved, Thank you :)
JS
Jackii S's update04 Oct 2022, 15:40
Reviewer Update
Good Day,
Query has been resolved, Thank you :)
Query has been resolved, Thank you :)
Finchoice's replyOfficial
05 Oct 2022, 09:58Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply05 Oct 2022, 09:58
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team