Terrible experience not easy and no.feedback

Probably the worst attempt in getting a loan. I app**** 2 weeks ago and still have no resolution . I spoke to a consultant on my first apply went through everything again as it was entered online and right at the end I was told there's an error and he would phone me right back i never got a call back. A couple of days later I got a message saying that my query has been resolved and hope I was happy with the outcome. Still don't know what was resolved. I then tried again and was called again to verify everything same thing right at the end an error then the lady said she'll phone me right back I told her what happened previous week and said to please call back not like previous week. She never did since then I called back 3 times same thing ! I got another message today saying my query has been resolved still don't know what that is because there is no communication