MF
Magdaleen F
1 reviews | Active since Jan 2020
07 Jan 2020, 14:00
Terrible Experience and Service with FIN CHOICE.
I am struggling with this company - my loan was paid and account closed on the 13th of March 2018 - suddenly I receive phone call in December 2019 for the first time since March 2018 informing me my account is in arrears, to my surprise. I phone fin choice and they confirm that it is there mistake and they owe me a refund and I need to send a letter from the bank - so I did and emailed it to them - But I keep on receiving calls informing me that my account is in arrears - One consultant even dropped the phone in my ears. Can this matter please be solved. They do not respond to my emails.
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Replies (2)
Finchoice's replyOfficial
07 Jan 2020, 16:20Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply07 Jan 2020, 16:20
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
05 Feb 2020, 15:50Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply05 Feb 2020, 15:50
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team