wG
wilfred G

1 reviews | Active since Apr 2014

11 Oct 2022, 12:01

TERRIBLE CUSTOMER SERVICE (CUSTOMER SERVICE CONSULTANT: NIKKI.

I am not someone who likes to complain, But I am very upset 😡 with the service received from one of your rude customer service consultant Nikki today. I am your customer for 2 years now but it was the first time I felt so small and useless when I was calling finchoice.

I called for the first time Nikki answered the call her line was bad so I couldn't hear her. I then told her that I could not here her then she just told me ok and dropped the call. I called again unfortunately she answered again and I have recorded the whole conversation between me and her when I called for the second time which i will use it if you are not doing anything about this i will make sure she don't ever think about being rude to customers again. I know my rughts as a customer and the service that i received today from finchoice made me decide not to be your customer ever again.

0
Replies (2)
Finchoice
Finchoice's reply11 Oct 2022, 20:45
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply12 Oct 2022, 08:44
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team