AJ
Annalien J
1 reviews | Active since Jan 2020
22 Jul 2022, 12:35
Terrible customer service!
My debit has gone off I have emailed them numerous times and still it shows my account is in arrears and that is BS as it affects my credit score! They are quick to phone you when your payment is late but when they need to assist with a query they don't know how to respond
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
22 Jul 2022, 21:25 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Jul 2022, 21:25
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AJ
Annalien J's updateReviewer Update
23 Jul 2022, 09:53It is now 09:50 and this has not been resolved yet! If this appears on my credit score again or if you charge interest again I will take matters further as you guys are not fair. And what is this that your loan amount increases my R1 everyday I have viewed my balance a few days in a row to see if I am not going mad but everyday a R1 gets added. Mmm something to think about when doing business with you guys again.
AJ
Annalien J's update23 Jul 2022, 09:53
Reviewer Update
It is now 09:50 and this has not been resolved yet! If this appears on my credit score again or if you charge interest again I will take matters further as you guys are not fair. And what is this that your loan amount increases my R1 everyday I have viewed my balance a few days in a row to see if I am not going mad but everyday a R1 gets added. Mmm something to think about when doing business with you guys again.
Finchoice's replyOfficial
26 Jul 2022, 21:09Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply26 Jul 2022, 21:09
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
AJ
Annalien J's updateReviewer Update
12 Aug 2022, 07:45You mark it as resolved very quickly but yet nothing is done
AJ
Annalien J's update12 Aug 2022, 07:45
Reviewer Update
You mark it as resolved very quickly but yet nothing is done