KW
Keesia W

1 reviews | Active since Apr 2023

19 Aug 2023, 13:59

Terrible Customer Service and Contradictory Information

Terrible customer service.This company has blown up my phone with text messages begging me to apply for their mobimoney facility and when I did the service I received it was horrible.I called the call centre and was told that they have system issues and it has been escalated. I called again as I was told via the app to wait 24 hours for the funds to reflect in my account but its been 72 hours.I was told the application was stuck and needed to be cancelled and redone which I have done from my end.Calling back I spoke to unprofessional and rude consultants who screams over the phone at a customer and was told yet again to cancel the application and reapply. The information given between the multiple consultants I spoke to was contradicting and uninformative but yet this business begs customers to use their service but cannot teach their consultants proper customer service.Right now its been a total of 168 hours since I first app**** and I've been spending my own time and money getting in touch with this company.When asking for a supervisor I' m told no one is available but also told one will call me back and this proves the information is contradictory.

0
Replies (4)
Finchoice
Finchoice's reply22 Aug 2023, 23:30
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team

Finchoice
Finchoice's reply28 Aug 2023, 18:21
Official
Good Day

Please be advised that your complaint has been closed, if you have any further concerns please email us at ***.. 

The finchoice team
KW
Keesia W's update29 Aug 2023, 13:23
Reviewer Update
How do you close my complaint without a resolution this is unacceptable.. Yet again I am spending my time phoning your consultants
Finchoice
Finchoice's reply30 Aug 2023, 22:27
Official
Good day 

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.

The FinChoice team