Terrible customer service

I had made an application last week I was advised I will be receiving correspondence soon because my documents await for verification everything was done basically waiting for approval today was asked to send my documents I sent them and I spoke to a manager Kiesha she saw my application was declined and I’m not sure how because they only asked me 4mins ago to send docs! FINCHOICE SHOULD INVEST ON AGENTS WHO AFE SERIOUS ABOUT WORK THEY HAVE NO EMPATHY, NO URGENCY AND DEFINITELY NO CUSTOMER SERVICE SKILL IT LACKS ALL ROUND. This is the real problem for the first time customer to have gone through my experience it’s Disgusting.