Terrible company, would not recommend them to my enemy! My elderly aunt lost everything she had and is no longer able to pay her debts

Terrible company, would not recommend them to my enemy! My elderly aunt lost everything she had and is no longer able to pay her debts. She has no fixed address, no assets, only her state pension of R2400 per month that hardly covers food and essentials. As a family we are trying to help settling her debts by making reasonable offers to her creditors. The alternative is filing for bankruptcy as it wouldn’t affect her life at her age. FinChoice has no duty of care towards their vulnerable customers, they have been harassing my aunt by phoning up to 6 times a day leaving her in a state of panic and anxiety. We have emailed them 3 times offering a settlement but no response whatsoever. The matter should have been escalated to management but no, it’s a different person phoning every time. My aunt is having to deal with the trauma of losing her partner and rental property but this company does not care. AVOID!