HT
Halalisani T

1 reviews | Active since Jul 2024

04 Jan 2025, 17:21

TAKE THAT UNAUTHORIZED DEBICHECK OFF MY NAME.

TAKE THAT UNAUTHORIZED DEBICHECK OFF MY NAME. I NEVER TOOK YOUR LOAN !!! I did a quote with them on the 29th December and didn't proceed with the quote I was given. Never sent them any payslips/bank statements of anything like that. This morning I wake up to an SMS from my bank stating that "The mandate has been authorised" for the first debit to be taken on 15 January 2025.

I have told them before I don't want to proceed and they have been calling me at least 3 times a day...EVERYDAY since I took that quote. If that mandate is not removed from my account I am going to take legal action against them!!! How can the debicheck by authorized without my knowledge? Why was one placed on my account a whole month after I told them that I am not going to proceed with the loan. I need answers immediately!!!! I am not f******* happy at all. What kind of Business are they running?

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Replies (2)
Finchoice
Finchoice's reply06 Jan 2025, 07:19
Official
Hi Halalisani T,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team


Finchoice
Finchoice's reply08 Jan 2025, 08:58
Official
Hi Halalisani T,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team