LS
Lynne S
1 reviews | Active since Mar 2020
27 Feb 2021, 08:29
System issue with my account, I have always paid on time
My account has been showing for a month or two that I am in arrears but I have never been in arrears. Your call center confirmed that it was a technical error. They logged a query number 700681 to have it fixed then smsed me to let me know that the issue has been resolved however it has not been resolved. I phoned in to log another query number 700751 to which I was told that "the effects" of the technical issue make me look like I am a defaulter now. My credit record will also be affected by this. Please will you fix the problem as I cannot make a withdrawal now.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
27 Feb 2021, 12:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply27 Feb 2021, 12:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LS
Lynne S's updateReviewer Update
01 Mar 2021, 09:47Hello Finchoice, no problem. Please do remember to get back to me
LS
Lynne S's update01 Mar 2021, 09:47
Reviewer Update
Hello Finchoice, no problem. Please do remember to get back to me
Finchoice's replyOfficial
01 Mar 2021, 11:40Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply01 Mar 2021, 11:40
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
LS
Lynne S's updateReviewer Update
02 Mar 2021, 09:14Hi there,
I have been waiting for feedback since last week however no answer from you yet.
I have been waiting for feedback since last week however no answer from you yet.
LS
Lynne S's update02 Mar 2021, 09:14
Reviewer Update
Hi there,
I have been waiting for feedback since last week however no answer from you yet.
I have been waiting for feedback since last week however no answer from you yet.