Supportless and harassment!!!

This must be the worst service provider when it comes to assisting with account queries and general support. It seems that the only people that can assist you is your front end staff that probably go through all the bicker and frustration of your clients and management are hiding behind them. For a couple of months I have been requesting on and off for a manager to give me a call through your collections department. But unfortunately there is no response or support. Yes Finchoice is wonderful service when you join in for the first time. But post activation of your account is absolutely pathetic service to the deep pits of the earth. I waited in the queue for one of the department's for 48 minutes for someone to answer my call to try and resolve my issue. But you guys can harass me with automatic calls everyday because there is poor communication with departments, again - when requesting for assistance from management - no one wants to help or get back to me. Be prepared for the worst service and no support from management post activation of your accounts. It's the journey after actually acquiring a client that keeps us on, I would not reccoment this SP to anyone.