Super bad service

I activated the Mobimoney facility on the 3rd of January 2021 and sent all supporting documents. A lady by the name of Haley called me the next day to update my banking details and advised that I will receive a debit order mandate. I did not receive the debit order mandate, I called the next day(5th) to follow up, the consultant told me that it is in process, I called again on the 6th Thembeka Mqwabe the lazy consultant told me the same thing. I asked her to escalate, she said she will and call me. She didn't, I followed up again this today, Spoke to Siphokazi who asked if I sent my documents, then said the documents are being verified. Now I'm am confused coz all of the agents I spoke with are telling me a different story.