TM
Thulie M
1 reviews | Active since Aug 2019
02 May 2022, 11:41
Such level of disrespect!
I called today to request to make an additional payment of R10k towards my loan and have the loan restructuring in terms of installment after all the checks were done the consultant tells me she can't help and suggest that maybe I must speak to the collections team to assist and then requested that she transfers my call. Surprisingly she transferred my call to thembisa police services. Wow finchoice really wow I'm beyond annoyed. What level of disrespect is this? My time, my airtime calling you for such service?
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Replies (2)
Finchoice's replyOfficial
03 May 2022, 22:05Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply03 May 2022, 22:05
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
06 Jun 2022, 11:53Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply06 Jun 2022, 11:53
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team