HJ
Howard J

1 reviews | Active since Mar 2009

14 Dec 2021, 13:36

Stuck in the past

I actually thought that companies were in the market to make money, but seems that the above does not want to by giving excuses about bank systems. I would have thought that as we are moving forward digital that they would incorporate digital banks like Tyme Bank but unfortunately they are still stuck in the past and don't have/want to change. Maybe they do not have the knowledge of how to do this???

0
Replies (5)
Finchoice
Finchoice's reply14 Dec 2021, 22:22
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.

The finchoice team 


HJ
Howard J's update15 Dec 2021, 09:16
Reviewer Update
Please note people, they tend to give BS answer about FSP'S processes and systems are not the same, but it at the end boils down to either not wanting to change or not having the knowledge to do so.
Finchoice
Finchoice's reply15 Dec 2021, 09:19
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
HJ
Howard J's update15 Dec 2021, 09:37
Reviewer Update
Resolved on your side but we know that to fully resolve this issue is to have Tyme Bank accepted on your side without BS stories
Finchoice
Finchoice's reply15 Dec 2021, 19:03
Official
Thank you for your feedback