STRUGGLE OF PAID UP LETTER.

IM VERY DISAPOINTED AND VERY ANGRY WITH FINCHOICE.I REQUESTED A PAID UP LETTER ON TUESDAY FROM THEM SO THAT I CAN APPLY FOR A LOAN IN A DIFFERENT INSTITUTION WHICH I NEED AGENTLY ,BUT UNTIL TODAY I HAVENT GOT IT.IV CALLED THEM MORE THAN 10 TIMES BUT I KEEP GETTING DIFFERENT STORIES FROM DIFFERENT AGENTS.AT FIRST I WAS TOLD THAT ILL GET THE PAID UP LETTER AFTER 3 HOURS,I WAITED IN TOWN THE ENTIRE DAY WAITING FOR IT SO I CAN COMPLETE A LOAN APPLICATION AT THE BANK.LATER WHEN I CALL AN AGENT TOLD ME THEY FORGOT TO UPDDATE MY PAYMENT ON THEIR SYSTEM THEY HAVE TO UPDATE IT FIRST THAN ILL BE ABLE TO GET THE LETTER AFTER 24 HOURS.AFTER THAT 24 HOURS I CALLED THEM AGAIN WHICH WAS YESTERDAY,I WAS TOLD THAT THE LETTER IS AWAITING AUTHORIZATION PARTY TO AUTHORIZE IT.IN FEW MUNITES AFTER THAT CALL I GOT A RESPONSE ON THE EMAIL I SENT THEM ON TUESDAY SAYING IN ORDER TO GET THE PAID UP LETTER I HAVE TO CLOSE MY ACCOUNT COMPLETELY WHICH I ADVISED THEM TO CLOSE IT EMMEDIATELY.AFTER FEW MINTES I CALLED AGAIN SPOKE TO ANOTHER AGENT SHE TOLD ME MY ACCOUNT WILL BE CLOSED IN 30 MINUTES TIME.AFTER 30 MINUTES I CALLED THEM AGAIN TO CHECK IF ITS COLESED,ONLY TO FIND OUT THAT ITS NOT,THE GUY I SPOK TO TOLD ME THE LETTER WAS SENT TO ME ALREADY BUT I HAVENT RECIEVED IT BECAUSE THEY EXPERIENCING A TECHNICAL ISSUE ON THEIR SYSTEM AS SOON AS ITS RESOLVED ILL GET THE LETTER ON THE SPAM ON MY EMAIL. I ASKED IF THIS WILL TAKE A DAY,A WEEK OR A MONTH?HE SAID NO.ARROUND 5 I CHECKED MY EMAILS BUT THE LETTER WASNT THERE,I CALLED AGAIN THE LAST AGENT I SPOKE TO SAID MY ACCOUNT WILL BE CLOSED BY THIS MORNING AND ILL GET THE LETTER AUTOMATICALLY.GUES WHAT,THE LETTER IS NOT THERE AND THE ACCOUNT IS STILL ACTIVE WITH MARKETING STRATEGIES FOR ME TO TAKE THEIR LOANS.I REGRET THE DAY I STARTED DOING BUSINESS WITH FINCHOICE AND NOW I HATE EVERYTHING THAT HAVE TO DO WITH IT NAME .MY LIFE HAVE TO BE ON HOLD JUST BECAUSE I SINGNED THE DEAL WITH GREEDY AND UNPROFFESIONAL INSTITUTION WHICH DON'T WANT CLIENTS TO MOVE TO OTHER INSTITUTIONS EVEN IF THEY DONT MEET OUR NEEDS AND EXPECTATIONS.