Still stranded...

I wrote about my experience the week before ,where I was given wrong information and then the wrong amount by a consultant was taken off as debit order which resulted in me losing my credit availability! The matter still hasn't been sorted out as I still can't get any funds available to me after being told that my account is up to date and that the system is automated and regulated by the credit bureau ,blah ,blah,blah...well I'm in a predicament for entrusting these people and giving them the benifit of doubt and yet I'm still left with no funds available to me with my account still showing that it is in arrears when I go onto the site? I am not a camper...when you pay people and expect to get something back and don't for the third or fourth month in a row,that isn't customer service and a good example of people who say they want to be there for you when you most need them ? Beware people...