Still not resolved

This is the second time I'm posting. Was told someone would look into it, but no one has.

I requested a payment skip two months ago, but it was said that I couldn't skip the full payment and had to pay 1,700. I phoned last month and a lady told me that I had to pay 2,100 at the end of Feb to make up for the arrears, which I did.

But now my account is still saying it is in arrears. Would you be able to tell me why this is as I was told it would no longer be in arrears if I paid the 2,100.