Still no no response from Finchoice. !!

Last year I paid my loan in full. I recently wrote a review as to how my profile on Finchoice says my account is in arreas, I got a response, that they aim to give good service blah blah.... and that my complaint had been esculated, well its almost a week later and the problem has NOT been resolved, When i log in to my profile, it still clearly says my account is outstanding and Iam not able to apply for any further services. I find this service of poor service and unprofesional. If you require a loan please do your research read reviews and think very carefully. Becuase its clear they do not want their customers to return.