Still no Feedback!!

It is now the 13th January 2022, I have still not received any feedback regarding my problem below! As mentioned before I have been a good customer with Finchoice, Phonechoice and Homechoice for many years, I have never defaulted on a payment, my account is still showing in arrears! Please can someone rectify this! I am sorely disappointed in how customers are being treated, customer service lie to you and no one else seems to give a damn!

Good Day,

I was asked by Finchoice when my payday was in December so they could deduct early due to early paydates, I informed you my paydate was the 15th and my Mobicredit was deducted, when I checked again it said it would be deducted again the 31st of December, how is this possible? Now I am told my account is an arrears and the next payment is end of February, what the hell is going on? Do you even know what you are doing? Not to mention my bank charges of over R100 cause the payment was reversed and the R200 I spent on calls to Finchoice who assured me this was an error on their part, I have been a customer for many years, but seeing the way you have started to conduct business I can't wait to finish my accounts with you!!!!!!

Jacqueline Stevens

This email was sent 3 days ago, still no response and now I get a message saying my account is in arrears, please hire people that know what the hell they are doing!!!!

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JS Jackii S: 06 Jan 2022, 12:18

Still no reply!!!! Now I am told my account is an arrears? U paid in December how can you possibly deduct twice in one month????? I was assured by YOUR call center agents it would not be deducted twice and it was an error on your part! I can't wait to finish my accounts with your, service has declined radically!!!!

Business reply Finchoice's reply: 07 Jan 2022, 10:47

Good day, We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved. The finchoice team

JS Jackii S: 10 Jan 2022, 16:25

It is now the 10th January 2022 and I have still not had a reply or this has been sorted!! I have been a loyal customer for many years, have never missed a payment and this is how I get treated, sorely disappointed with Finchoice!