STILL BEING HARASSED

I wrote a report with regards to me paying for a laptop that never worked, then struggling for two months to have it collected and then the accounts department phoning me 5 times a day for the December payment which i refused to pay as i have been paying for this item since august and it was of no value at all. <br> Today at 10:42 a call center consultant phoned me, and when i said to him why are you phoning have you read the notes on the system, before i could even finish what i was saying this arrogant and rude person was carrying on and degrading me and telling me not to swear him which i did not do, I am sure their calls are recorded. <br> I demand a full refund as I still have had no feedback as to when i will receive a new laptop and can Finchoice really expect me to keep paying for something that never should of been sold and they only collected last week. Absolutely ridiculous. This has been the worst customer care experience of my life. And they will probably take forever to respond to this complaint.