1 reviews | Active since Jun 2014
Stay away!!! Terrible service.
I was behind on my payments. On the 21st July I received an sms from Finchoice with a 40% discounted settlement. I called and spoke to someone in your office, and she gave me a quotation of R599.74 and I have made payment on the 22nd of July.
I called again the following day confirming receipt of payment, and I was assured that account was settled and that I would receive a settlement letter.
The first communication I received from NRB was on the 17th of August, almost a month after I settled my account. The email had a statement that didn't even reflect my payment, actually the statement shows that the took on the account on the 12th of August, which was after I settled. Then I received an SMS from NRB on the 20th August to settle my Finchoice account with a 20% discount.
I don't understand how my account can be handed over after it was settled. Now I'm told to pay legal fees to NRB, what for???? Please fix this!!!!
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team