ZM
Zodwa M

1 reviews | Active since Feb 2024

02 Feb 2024, 11:42

Stay away ****mers

Finchoice are ****mers, I took a loan of R10*** November , and the agreement was to start debiting my account end of January 2023 for 12 months an installment of R1210.42, as per agreement they started end of January and the last debit order was to be debited end of December and they debited it on the 22nd December to my surprise that after the last debit order they was still an mount outstanding R446, and when I checked again on the 9th January the amount was now increased to R542, again on the 25th January it was R547, when I called them on the 31st January to find out why am I still owing them because they debited the last amount in December , they said its for charges that were not calculated when we first made an agreement of which I think its nonsense , how is that my fault??? Because I did not want to to have my account listed in credit bureau I asked them to take the money off my account immediately , they said they are waiting for my money to have interest till it reached the R1210.42 of which I find very strange, eventually she agreed to charge my account immediately but she said it will now be R719.87 bot the R547 that was initially showing on my statement. I agreed and the debit order was set to my surprise that they will debit me twice R719.87 and R599.66. If you don't call this ****ming I don't know what it is. I have contacted my bank to reverse the R599, I have spoken t someone who advised me to also request my R719.87 back as that was not suppose to be debited anyway, its not my fault that they made a mistake, the agreement we had said they will debit R1210.42 for 12 months of which they dis the other charges that they are talking about have nothing to do with me, I never skipped any payment as the were doing the debiting. I need someone to contact me regarding getting my money back or I will take further steps. I will never work with you company ever again

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Replies (2)
Finchoice
Finchoice's reply02 Feb 2024, 14:14
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply11 Mar 2024, 11:37
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team