STAY AWAY FROM FINCHOICE FUNERAL COVER, THEY ARE ********!!

I would like to warn you guys to please not enter into any contracts with FINCHOICE FUNERAL COVER. They are ********! I have been a loyal client to them for more than 5 years and in December 2019 signed up for a funeral insurance cover for my mother. So she unfortunately passed away on Monday 13th July 2021, I sent them an email the following day informing them of the same and requested that they assist me with the claim. To my surprise my email was only responded to 5 days later, mind you I had been calling their offices with no luck, its either my calls were disconnected or I would be sent from pillar to post and by the time I get hold of a consultant my call would be cut off due to lack of airtime as I would have been holding for 15mins or more. It has been 2 full weeks, and I have had to take out a loan to bury my mother yet I have a funeral policy with *********** Consultants who have no sense of emergency and does not even bother responding to emails. As I write this review, they had a nerve to deduct their premium for the month July and yet they still haven't paid out my claim. I am very disgusted and disappointed with the kind of service I have received from them. This is unfair and totally unacceptable. I had to call them again today, the lady who answered the phone took all my details but still was not able to assist me and yet I had submitted all the required documentation 6 days ago. If I had known that this is the type of service I would receive from them, I wouldn't have taken out such a policy with them as it seems like they don't know what they are doing. So you have been warned guys, STAY AWAY FROM FINCHOICE, THEY ARE ********!!!!! If I do not hear from them before the end of today, I am taking this up to the next level. I am supposed to be mourning my mom's death but here I am busy fighting with these people just because they do not want to do their job!