JS
Janetta S
1 reviews | Active since May 2013
27 Oct 2021, 11:52
STAY AWAY FROM FINCHOICE!!!
I submitted a claim against Finchoice's credit insurance for permanent disability on 11/05/2021. In July 2021 I was informed that the claim was successful. However, after phone calls and emails ad nauseam Finchoice was incapable for updating my profile. Now Finchoice want all the documents again and a new claim is in process. I phoned client service yet again today to get some clarification, but a very rude and unhelpful client service agent (Nicole) made matters only worse.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
27 Oct 2021, 14:57Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply27 Oct 2021, 14:57
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JS
Janetta S's updateReviewer Update
27 Oct 2021, 15:20That is your standard reply, it means absolutely nothing to me.
JS
Janetta S's update27 Oct 2021, 15:20
Reviewer Update
That is your standard reply, it means absolutely nothing to me.
Finchoice's replyOfficial
28 Oct 2021, 17:20Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply28 Oct 2021, 17:20
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team