SB
Sandra B
1 reviews | Active since Apr 2025
02 Apr 2025, 20:52
Status not updated
I made a payment to my 12 month flexi account on Monday (31 March 2025) and was told to wait 48 hours for my balance to change and for my status to update and unlock my account but it’s been over 48 hours now . Whenever I call , I’m being told that the system generates itself and I should wait another 24 hours but no it’s crazy honestly and I’m dissatisfied with the service because when you pester us with calls encouraging us to access funds but when it’s time to update your system or help with other stuff , it’s quiet . I’m honestly not happy for the fact that I’ve been a loyal client for over 5 years
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Replies (3)0
Replies (3)
Finchoice's replyOfficial
03 Apr 2025, 07:46
Good day Sandra,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply03 Apr 2025, 07:46
Official
Good day Sandra,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
SB
Sandra B's updateReviewer Update
03 Apr 2025, 09:09Yesterday a consultant told me I have 17000 available to withdraw from the 12 month flexi and 1200 from mobi money but it’s been put on hold cause the system hasn’t cleared my payment but today morning I’m still being told I can’t access those funds it’s been over 72 hours now , which 48 hours were you referring to ? I’m honestly feeling **** to cause the lady on Monday said if I pay I will have access to those funds and now it’s Thursday and still being told I can’t access those funds
SB
Sandra B's update03 Apr 2025, 09:09
Reviewer Update
Yesterday a consultant told me I have 17000 available to withdraw from the 12 month flexi and 1200 from mobi money but it’s been put on hold cause the system hasn’t cleared my payment but today morning I’m still being told I can’t access those funds it’s been over 72 hours now , which 48 hours were you referring to ? I’m honestly feeling **** to cause the lady on Monday said if I pay I will have access to those funds and now it’s Thursday and still being told I can’t access those funds
Finchoice's replyOfficial
03 Apr 2025, 12:04
Good day Sandra,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply03 Apr 2025, 12:04
Official
Good day Sandra,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team