MS
Mona S
1 reviews | Active since Jul 2023
02 Jan 2026, 13:39
Statement
I asked for a statement and no one helps, no one is sending it to my email, they keep phoning and that is so frustrating, I am not sure what they want to achieve. I want my statement to be emailed to me that is so simple, is there something they are hiding........
This is on my letter on the online app but they do not want to give me a statement and they keep phoning "A "Closed" status indicates the account was paid in full.". Not sure what is happening.......
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Replies (2)0
Replies (2)
Finchoice's replyOfficial
02 Jan 2026, 14:25
Hi Mona S,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply02 Jan 2026, 14:25
Official
Hi Mona S,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's replyOfficial
07 Jan 2026, 12:12
Good day Mona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply07 Jan 2026, 12:12
Official
Good day Mona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team