Staff dont care to solve your problems

Item: Finchoice
Rating: 1
Author: Gretchen J

My loan is marked in arrears when its not even month end. It took me an entire day to reach a call centee agent, and when i did they keep referring me to a different department. Worst of all they refused to listed to my query cut me off and simply kept transferring my call. The worst call centre staff i have ever encountered.

Helpful (0)

Replies (2)

Finchoice's replyOfficial

09 Dec 2025, 07:27

Hi Gretchen J,

We truly value your feedback. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution. The FinChoice Team

Finchoice's reply09 Dec 2025, 07:27

Official

Finchoice's replyOfficial

12 Dec 2025, 11:06

Good day Gretchen,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team

Finchoice's reply12 Dec 2025, 11:06

Official

Good day Gretchen,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team