ML
Maria L
1 reviews | Active since Dec 2019
28 Feb 2020, 16:04
So Rude and unhelpful
I app**** for a mobimoney loan, yesterday. I was informed what i qualify for and was told to submit documents, Bank Statements which i sent through twice, nothing heard after this, no feedback no communication, i asked my son to assist me to phone customer care, very rude and abrupt a lady told my son she does not deal with 3rd party and insisted to speak with me, i have slurred speech as a result of a stroke so i needed my son to assist me if i dont understand or cant properly pronounce a word, we were treated like *********, is this the way you do business and treat customers ? Up until now no one has communicated, not even my e mails have been answered. Is there anyone decent and willing to assist me ?
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
03 Mar 2020, 12:19Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply03 Mar 2020, 12:19
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
ML
Maria L's updateReviewer Update
03 Mar 2020, 12:59Good day
Total absurdity, a lady called less than an hour ago claiming that my application is lapsing soon, i was out at the time she called for a while, my son answered, this lady left a message for me to call back to finalise the application, which i did, security questions were done and i was informed that the department that deals with this has no direct line so they cant put me through, abd i must wait for a call from them. But i was asked to call to finalise the application. I am confused and have no clue what is going on. Meantime i was warned that this application is on the cerge of lapsing by the system, why is there no proper assistance and decent customer service.
Total absurdity, a lady called less than an hour ago claiming that my application is lapsing soon, i was out at the time she called for a while, my son answered, this lady left a message for me to call back to finalise the application, which i did, security questions were done and i was informed that the department that deals with this has no direct line so they cant put me through, abd i must wait for a call from them. But i was asked to call to finalise the application. I am confused and have no clue what is going on. Meantime i was warned that this application is on the cerge of lapsing by the system, why is there no proper assistance and decent customer service.
ML
Maria L's update03 Mar 2020, 12:59
Reviewer Update
Good day
Total absurdity, a lady called less than an hour ago claiming that my application is lapsing soon, i was out at the time she called for a while, my son answered, this lady left a message for me to call back to finalise the application, which i did, security questions were done and i was informed that the department that deals with this has no direct line so they cant put me through, abd i must wait for a call from them. But i was asked to call to finalise the application. I am confused and have no clue what is going on. Meantime i was warned that this application is on the cerge of lapsing by the system, why is there no proper assistance and decent customer service.
Total absurdity, a lady called less than an hour ago claiming that my application is lapsing soon, i was out at the time she called for a while, my son answered, this lady left a message for me to call back to finalise the application, which i did, security questions were done and i was informed that the department that deals with this has no direct line so they cant put me through, abd i must wait for a call from them. But i was asked to call to finalise the application. I am confused and have no clue what is going on. Meantime i was warned that this application is on the cerge of lapsing by the system, why is there no proper assistance and decent customer service.
ML
Maria L's updateReviewer Update
03 Mar 2020, 16:16Yet another phone call was received from Finchoice but the call has been dropped by the person who called, never called back again
ML
Maria L's update03 Mar 2020, 16:16
Reviewer Update
Yet another phone call was received from Finchoice but the call has been dropped by the person who called, never called back again
Finchoice's replyOfficial
05 Mar 2020, 14:52Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply05 Mar 2020, 14:52
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
ML
Maria L's updateReviewer Update
05 Mar 2020, 14:58Baie dankie, dit is uitgesorteer, ek verstaan net nie op my account profiel is daar n mobi money lening van R 1300 en n opsie vir n flexi lening van R 3800, ek verstaan nie mooi, het ek ge kwalifiseer vir albei of net die mobimoney lening ? Dan my bank rekening is Capitec Bank en nie FNB soos ek op die ****rak ge sien het.
ML
Maria L's update05 Mar 2020, 14:58
Reviewer Update
Baie dankie, dit is uitgesorteer, ek verstaan net nie op my account profiel is daar n mobi money lening van R 1300 en n opsie vir n flexi lening van R 3800, ek verstaan nie mooi, het ek ge kwalifiseer vir albei of net die mobimoney lening ? Dan my bank rekening is Capitec Bank en nie FNB soos ek op die ****rak ge sien het.