So disappointed

I am so disappointed with them. 3 months ago I app**** for a funeral cover with them, I gave the Agent all my personal information including banking details. She promised to a copy of my funeral policy documents to my email address but she didn't. And I've arranged for them to do debit orders on the 8th of every month but they start debiting from the last day of the month and because there is no money in my account on that day I received bank charges. Then 2 weeks ago i called them and a lady called Portia answered my call and I explained everything to her and she asked for my personal information. When I gave her my surname she said wrong including my physical address and phone number. So because I used to have an account loan with them in 2011. My account was overdue from 2012 because I was no longer working but in 2016 I settled my throgh their debt collectors. To cut the story short, I gave the lady (Portia) my old number and address and my ****en surname and she said they were correct and I asked her that what happened to the new information that I gave to the agent who assisted me to open the funeral policy and she said I must hold on she is checking, then after she said "I'm sorry Ma'am on our system it says your account is overdue" and I asked her but how? I then told her to give me email address where I can cancel my funeral policy but she just transferred my call to another department but no one answered, then I checked online and find they're email address. I sent them an email and explained everything to them and asked them to cancel my funeral policy and since then I only received a reply from they're support system but no one called. Then the following day on my banking app I saw that they requested a debit order of R8000 from my account without my permission and that I am owing them R12000. #WIN