Slow service and no clear answers

This facility have such slow service and the agents have bad attitudes, I have since app**** for a loan a week ago and have not gotten any feedback, at first I was told about documents which I sent to their email which was my ID and proof of address, and I was told the whole week that their still vetting my docs.

Today again I am told about outstanding docs, exactly what is happening with application?

The call centre agent even hung up the phone while I was busy asking for clear answers

Really disappointed by the slow service