NM
Nomcebo M

1 reviews | Active since Sept 2018

15 Mar 2024, 10:45

SICK of FINCHOICE & would not recommend anyone to take a loan with them!!!!!

I have just checked my Credit Report with Experian and to my suprise it shows that I'm 2 months in arrears with Finchoice for a Mobi money account and i'm in arrears of R 3062.00 which is absolutely not true and incorrect. This information was supp**** to Experian on 09 March 2024 which they have now updated on record and it has reduced my score. I'm so upset right now and i'm really tired of Finchoice's incompetence. Additional to that they have also not provided Experian with correct information. I have 2 loans with Finchoice and both loans are currently not in arrears but according to Experian both loans are in arrears as per the recent information they received from Finchoice. This is affecting my credit recording and FINCHOICE thinks what they are doing is cool & fair, well it's not. It's messing with people's credit, which affects a whole lot of things but THEY DON'T CARE!!!!! FINCHOICE FIX THIS NOW!!!!!!!! YOU CANNOT BE ON HELLO PETER WITH BAD REVIEWS EVERY 2ND WEEK, CLEARLY YOU'RE DOING SOMETHING WRONG. LEARN FROM OTHER PROVIDERS & DO BETTER.

0
Replies (5)
Finchoice
Finchoice's reply15 Mar 2024, 11:48
Official
Good day Nomcebo,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply18 Mar 2024, 16:36
Official
Good day Nomcebo,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team
NM
Nomcebo M's update27 Mar 2024, 12:15
Reviewer Update
The query is not resolved because Credit Bureau is still showing incorrect payment profile for the Mobi Money account. Experan shows that I'm 60 days in arrears and ITC shows that I'm 60 days in arrears and have been handed over. Nothing has been resolved if the incorrect information is still there. My credit score is still affected by this so nothing is resolved. I will also be lodging a complaint with NCR agains Finchoice and Credit Bureau if not resolved within the 20 days time-frame that they have.
Finchoice
Finchoice's reply10 Sept 2024, 09:56
Official
Good day Nomcebo,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply18 Sept 2024, 15:32
Official
Good day Nomcebo,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team