CU
Chené UNKNOWN

1 reviews | Active since Oct 2019

02 Apr 2025, 14:37

Sh#t service!

Customer service is extremely poor!

I have worked in a call centre and was never irritated or rude to a client! Does not matter what they say or how they speak to me. I am trying to make payment arrangements as I don't have a income at the moment. Every time a consultant calls me, it's extremely noisey, they don't greet or they get rude... They have hung up on me several times. If the payment arrangement is not made, don't blame me. The people who work there clearly doesn't care if the business retrieves their money or even closes down. They are just there for their salary, which they clearly do not deserve as they treat customers like ****. They have an attitude and will interrupt you whilst speaking. It is highly disgusting & unprofessional!

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Replies (2)
Finchoice
Finchoice's reply02 Apr 2025, 14:46
Official
Good day Chené,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply05 Apr 2025, 10:59
Official
Good day Chené,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team