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charesse R

1 reviews | Active since Sept 2014

08 Apr 2026, 16:02

Shocking service Finchoice

I app**** with Finchoice before the 30th March. I completed everything, sent everything, including doing the debi Check Mandate. Everything was processed to a point and then on the final stage it stopped. I have called, emailed whatsapped all emails. Called every number available with absolutely no success about my application what so ever. I have spoken with Fareez, with Jamie, with Abbie, with Wendy.

I get told after continuous efforts from my side ....nothing... its been 8 days now with my application still hanging and nothing further has been done. No one calls you, no one emails you back. This service is shocking to say the least.

What am I waiting for???? Why has this not already been completed. 24 hours has turned into 8 days. I just feel like they honestly just have a nonchalant attitude and just really don't care about the Customer.

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Replies (4)
Finchoice
Finchoice's reply08 Apr 2026, 16:25
Official
Hello Charesse, I'm really sorry to hear about the frustrations you're experiencing with your application. We don't take your concerns lightly and it's important to us to fix this for you. Please allow us some time to investigate the delay and make things right. Stay assured that we will reach out via email with updates on resolution. Warm regards, The FinChoice Team
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charesse R's update08 Apr 2026, 16:31
Reviewer Update
I have already received this response from you and still nothing has been done. I have received no communication from you in days and no one calls me. I don't see how this response of yours is going to change anything. It has not changed in 8 days
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charesse R's update10 Apr 2026, 12:32
Reviewer Update
It is now 10 days. In spite of the message from them and the emails I am now receiving, nothing has been done. My application still remains on the system and still has not gone further. The excuses are endless and its now another week gone. They will not do anything over a week end from I understand which means once again I will wait for another week. On Monday it will be day 13 days. Finchoice what is going on. what is the actual issue that you cannot give me answer. How much longer must this carry on before someone does something or I see progress. I dont understand what more to do

Can someone please answer me with news not the same message saying you are busy. I have noticed that new applications have been processed within the 24 hour period so dont spin me the we have been busy message when other applications are being approved and yet mine stands 11 days now.


Finchoice
Finchoice's reply14 Apr 2026, 21:09
Official
Good day Charesse,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team