Shocking service

I had a account with them for years but unfortunately had to go under debt review which I was able to get all my account paid off but sadly Finchoice still flagging Me as under debt review for the last 18 months and with no success to get them to resolve it phone call after phone call. Seems their debt department isn't working Send emails been phoning nobody gets back. Ask to speak to manager no sorry they can transfer someone will phone back still no response to email or phone call