Shocking Service

I have a few issues with this company, in particular their website.

Firstly, I came across them via the Vodapay app when I went to compare loans so this is my first time experience with them.

1. My loan was approved, and FinChoice were supposed to send the Debicheck Mandate, which I was supposed to approval by 8pm. I never got the Mandate, and I confirmed with FNB that no mandate was sent. It's now past 8pm.

2. No one answers their phones. The call center either disconnects, or someone hangs up.

3. No one has answered the email I sent yet, I was trying to resolve the mandate issue before 8pm.

4. I cannot login into my account, even after registering a few times. Also, registering does absolutely nothing. It just hangs and shows grey blocks. And the one time it showed an application for October 2023 that was still pending? I have no idea what that is about, first time I have ever used them is this year. When I try to log in it says wrong password or cell phone number. So I just can't win.

5. Since the mandate was not sent, I now have to re-apply for the loan. Which I can't. So this has really frustrated me.

No customer support, a very poor and broken website, and problems left, right, and center prevent me from ever recommending this company.

I will change my rating once ALL of my issues have been addressed.