Shocking service!!!!

Okay so after receiving my mobi money sms that i can withdraw my R4000 credit that apparently was sent by mistake i reversed my debit order of my kwick serve.

After reversing it Finchoices collection department phoned me 2 times a day asking when i am going to pay. I then said it is fine they should take a debit order on the 15th of December. It went off my account but the irritating collection department kept on phoning me after i paid.

After i spoke to a manager there today she said that my account will be updated today. She then did update my account but still no kwickserve or mobi money available. So i phoned again.

The first lady that i spoke to was so polight and said that my Homechoice account is in arrears that is why i dont have a reloan amount available, i said that it is in possible as i am paying my account every month via debit order. She asked me to phone Homechoice and sort it out with them, i phoned Homechoice and homechoice said that my account is up to date and i should phone Finchoice and ask them what do they need bevause my account is up to date.

I phoned Finchoice again and spoke to the rudest ever consultant. Ahe interrupted me all the time and said yes my Homechoice account is in arrears and they must fix my account, you better teach this woman manners she is so rude.

I phoned Homechoice again and they said my account is up to date and that i am a good payer. So what do i do as the customer.

And please Billy from customer service cant even assist this is now from the head office customer service department and the CEO is also not doing anything so where do i go to next the newspaper?

If this is not sorted by latest tomorrow 20 December 2017 i will take this matter further. Catch a wakeup you do not know what is customer service!!!!