Shocking service

An email was sent to Finchoice debt review department last month already and the debit order still went through in March and this month again because there was no update done on my account as per their consultant"Wendy"whom I spoke to this morning, she didn't even want to listen to what I told her, she didn't even want to take the reference number for the email that I sent to their client care on Friday that has the mail trial showing information was sent to them on the 17th of March she kept on saying nothing was sent to them by the debt review company that I'm with therefore their debit was correct.Finchoice failed to do their part and I have the proof that everything was sent to them on time, now I have to suffer and take a knock for their incompetency.As a service consultant myself I must say their service is shocking, they don't care about the client and they don't want to accept their faults and correct their mistakes.