Severely Disappointed - Great Until you have an Issue created by FinChoice Accounts Department

Severely disappointed. The FinChoice facility itself is without fault and extremely easy to use and the staff are friendly but after multiple issues regarding the failure to update accounts as closed or contracts being duplicated so that my credit score showed me having 6 (SIX) open FinChoice accounts, which is impossible given there are only 2 offerings and it impacting my credit score considerably. I sent countless emails, screenshots and paid money to access documents from credit bureaus as well as spent the best part of 4 months almost daily, requesting this issue to be resolved and being promised by managers and staff alike it would be....only to receive the "this case is closed and we hope you are happy message" with nothing having be done.

I then me asked FinChoice repeatedly, for days both via email and calling, to resend a single Debicheck mandate, my Mobi Money fully paid up and 12 Flexi also paid up to date as well as the fact my credit score has increased since this shambles - I get told that I do not qualify. I am speechless.

All my accounts with all my creditors are up to date, only FinChoice single handedly managed to wreck my score through their negligence and accounts department processes and even though I politely waited months to have this resolved and in those months gradually repaired my score, Finchoice not only STILL have not sorted the debi check mandate issues out, even though I have practically begged them and sent all the necessary information from my bank etc...but tell me this now. WOW, just no words...

I was a very happy client with a near perfect payment record, all the errors came from your incompetence or failure, which I have tried to understand but after all that, you reply like you have today, is nothing short of mind-blowing. I unfortunately, due to my experience, which lasted months and again every day this month, will not ever recommend FinChoice to anyone. I will also be approaching the Ombudsman for advice re the damage to my credit score as a result of the multiple accounts appearing on my credit record, as a result of the person not cancelling existing credit agreements when updating, closing or amending limits or facility amounts.

When it works its great but it seems as if the failure lies in the accounts department and as a result, I have been subjected to repeated and unacceptable treatment for errors I did not make.

It is abundantly clear these days, that if you are patient and understanding, it counts against you. I guess I should be more like everyone else and complain and be abusive, maybe I won't be treated this way.