Settling of account

I took loan with finchoice,now I am only left with a small amount to settle I have been trying to call them for me to settle the account with no luck,the consultant just say one thing after another and it's frustrating because we are talking about money,the gave me numbers after numbers to call and they don't pick up instead they hung up.i am begining to think they don't want us to settle their accounts they want us to keep on owing them so they will be making money which is not fair.what us is so hard for a client to settle the account?????? I am so irritated today about their services