Settlement Paid but Debit Order Not Confirmed & Calls Disconnected

I paid a settlement in full on 24 January 2026 for my FinChoice account. A debit order is scheduled for 28 January 2026, yet as of 27 January 2026 I’ve received no confirmation that the account is settled or that the debit order is cancelled.

I called the call centre three times today for clarity. All three calls were ended by agents, and the last agent was rude and unprofessional. I can provide call times and request the recordings be reviewed.

I simply need confirmation that no debit order will be processed, and clarity on how an incorrect debit would be handled.

Very disappointing service.