NM
Ntsandeni M
1 reviews | Active since Jun 2021
15 Jun 2021, 15:45
Settlement letter
Finc56416
I paid my account in full now I am struggling to get a settlement letter from finchoice. I Called them they said I am failing to answer security questions and to be honest I forget which residential address I use after more than 5 years because I a renting and move from one place to another due to work related reasons. They even want me to confirm my banking details even after I payed up my account. Their consultant are very rude and unprofessional.
Now after I struggle to pay them I still have to struggle to get a settlement letter. ?
Helpful (0)
Replies (11)0
Replies (11)
Finchoice's replyOfficial
17 Jun 2021, 09:12Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply17 Jun 2021, 09:12
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
17 Jun 2021, 10:43Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply17 Jun 2021, 10:43
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NM
Ntsandeni M's updateReviewer Update
17 Jun 2021, 11:33Good day
I have not yet received my settlement letter and that shows that my query is not yet resolved.
I was told that my account was submitted to credit bureau and as for that I will wait for 21 days to know my status.
I have not yet received my settlement letter and that shows that my query is not yet resolved.
I was told that my account was submitted to credit bureau and as for that I will wait for 21 days to know my status.
NM
Ntsandeni M's update17 Jun 2021, 11:33
Reviewer Update
Good day
I have not yet received my settlement letter and that shows that my query is not yet resolved.
I was told that my account was submitted to credit bureau and as for that I will wait for 21 days to know my status.
I have not yet received my settlement letter and that shows that my query is not yet resolved.
I was told that my account was submitted to credit bureau and as for that I will wait for 21 days to know my status.
Finchoice's replyOfficial
17 Jun 2021, 19:00Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply17 Jun 2021, 19:00
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
18 Jun 2021, 11:17Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply18 Jun 2021, 11:17
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NM
Ntsandeni M's updateReviewer Update
18 Jun 2021, 12:52Good day
I have received my settlement letter and I will check my credit status in due time.
Thank you very much finchoice for resolving my query.
Regard
NJM
I have received my settlement letter and I will check my credit status in due time.
Thank you very much finchoice for resolving my query.
Regard
NJM
NM
Ntsandeni M's update18 Jun 2021, 12:52
Reviewer Update
Good day
I have received my settlement letter and I will check my credit status in due time.
Thank you very much finchoice for resolving my query.
Regard
NJM
I have received my settlement letter and I will check my credit status in due time.
Thank you very much finchoice for resolving my query.
Regard
NJM
NM
Ntsandeni M's updateReviewer Update
18 Jun 2021, 15:54Thank you
NM
Ntsandeni M's update18 Jun 2021, 15:54
Reviewer Update
Thank you
NM
Ntsandeni M's updateReviewer Update
26 Oct 2021, 09:30Good morning
It is more than 3 monthsnow since i am waiting for finchoice to update my credit profile. They promise to it and always when I call them they will tell me that they are going to update. But up to date my profile shows that I am still owing them.
It is more than 3 monthsnow since i am waiting for finchoice to update my credit profile. They promise to it and always when I call them they will tell me that they are going to update. But up to date my profile shows that I am still owing them.
NM
Ntsandeni M's update26 Oct 2021, 09:30
Reviewer Update
Good morning
It is more than 3 monthsnow since i am waiting for finchoice to update my credit profile. They promise to it and always when I call them they will tell me that they are going to update. But up to date my profile shows that I am still owing them.
It is more than 3 monthsnow since i am waiting for finchoice to update my credit profile. They promise to it and always when I call them they will tell me that they are going to update. But up to date my profile shows that I am still owing them.
NM
Ntsandeni M's updateReviewer Update
28 Oct 2021, 06:50Finc56416
I have done that several times with no success. The service is very bad because I called and I was told my credit profile will be updated until today my name is listed with my installment.
I have done that several times with no success. The service is very bad because I called and I was told my credit profile will be updated until today my name is listed with my installment.
NM
Ntsandeni M's update28 Oct 2021, 06:50
Reviewer Update
Finc56416
I have done that several times with no success. The service is very bad because I called and I was told my credit profile will be updated until today my name is listed with my installment.
I have done that several times with no success. The service is very bad because I called and I was told my credit profile will be updated until today my name is listed with my installment.
Finchoice's replyOfficial
28 Oct 2021, 08:41Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply28 Oct 2021, 08:41
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
28 Oct 2021, 09:50Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply28 Oct 2021, 09:50
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team